Refund Policy
Updated on : 12th Aug 2024
Gramathupaal is located at: FCI Rd, Ganapathy, Coimbatore, Tamil Nadu – 641006
Requesting Refund for Milk Spoilage
Since we handle Fresh Milk, it tends to spoil when it's not in chilled properly. You can avail for a refund when a bottle of our Milk is spoilt, before 11am of the same day. To process a refund we require an image of the spoilt milk either in our Glass bottle or in the vessel while boiling. Once our team verifies your spoilage issue, we will issue a refund of that Delivery to your Gramathupaal Wallet directly. Please Note : we do not give cash refunds, refunds are credited only to your Gramathupaal Wallet.
Requesting Refund for Orders on Non-Milk Products
You can avail for a refund when the Product you receive is spoilt or the packing is damaged. In case of package damage, you will have to return to your Dealer who will return them to Gramathupaal. To process a refund we require an image of the Product with the package. Once our team verifies your issue, we will issue a refund of that Order to your Gramathupaal Wallet directly. Please Note : we do not give cash refunds, refunds are credited only to your Gramathupaal Wallet.
Refund in cash when exiting our service
In case you wish to exit our service and would like us to refund the pending advance amount. Our team will review you past transactions for clarity and will initiate a refund to the UPI ID or the Bank account of your choice. Please Note : We do not provide cash refunds in any other circumstances.
Refund Policy Changes
Although most changes are likely to be minor, Gramathupaal may change its Refund Policy from time to time, and in Gramathupaal sole discretion. Gramathupaal encourages visitors to frequently check this page for any changes to its Refund Policy. Your continued use of this site after any change in this Refund Policy will constitute your acceptance of such change.
Contact Us :
Phone : (+91) 70924 19707
Mail : sales@gramathupaal.com